PullString Converse: Understanding the #VoiceFirst Ecosystem

Continuing our discussion about #VoiceFirst, we shift from PullString Converse  to the trends impacting the larger ecosystem:

Michael Fitzpatrick

Just as mobile and touch interfaces powered the past decade of innovation around customer engagement, we believe that voice and AI will power the next ten years.

VoiceStrategist: How do you see the digital assistant and voicefirst ecosystem evolving?

Michael: Just as mobile and touch interfaces powered the past decade of innovation around customer engagement, we believe that voice and AI will power the next ten years.  I expect the majority of consumers to become familiar and comfortable with digital assistants through voice-enabled speakers and mobile devices over the next few years. Beyond that, I believe we’ll see digital assistants become a fundamental part of the way in which we interact with the technology around us.

VoiceStrategist: What are your thoughts on AI – especially, fears around job loss and AI being too “powerful”?

Michael: It’s undeniable that AI has the potential to remove the need for human effort in many job categories.  There are already examples of use cases where it significantly outperforms humans capabilities. The challenge in front of us is what do we do with some of this new found freedom.  If technology is able to improve our businesses and life quality, what are we to do with all this new-found freedom and time?  Answering this question seems to be on a lot of people’s minds these days, and I’m not sure society is evolving at the same rate as the technology is.

VoiceStrategist: What is the relationship around voice and AI?

Michael: In order for humans to be able to converse with technology, a computer needs to be able to understand speech, including the words said, their intent and context, and then surface the correct response back to the user. Machine learning and AI platforms enable these interactions today, and will continue to improve over time to begin to provide even more sophisticated generative dialogue back to humans.

VoiceStrategist: What are your thoughts on VR, AR and Holograms? How do you them integrating with voicefirst?

Michael: It is still early days for these technology platforms, but we believe voice will become a standard interface across VR, AR, Hologram, Mobile, Television, and IoT devices in a connected home.  Our software is already in use to support Hello Barbie Hologram, as one example.

If you missed the PullString Converse story and evolution, you can find it here. We would like to thank Michael for his time and his thoughts.

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